Welcome to Zimbuyer.com – connecting Zimbabweans in the diaspora with their family, friends and loved ones back home.

Zimbuyer helps customers in Zimbabwe and around the world purchase groceries, household essentials, hampers, gifts, cakes, airtime, bill payments and other supported products and services for recipients in Zimbabwe.

You can order through our website or send your shopping list through WhatsApp. With secure payment options, local fulfilment and delivery confirmation, we make it easier to support the people you care about wherever you are in the world.

What You Can Do with Zimbuyer:

Customers can use Zimbuyer to:

• Purchase groceries and household essentials.
• Send food hampers, gifts, flowers, cakes and other available products.
• Purchase airtime for supported Zimbabwean mobile networks.
• Request supported bill payments and other electronic payments.
• Arrange delivery to family members, friends and other recipients in Zimbabwe.
• Send a shopping list through WhatsApp and receive help completing the order.

The buyer places and pays for the order, and Zimbuyer coordinates local purchasing, preparation, electronic fulfilment or physical delivery in Zimbabwe.

How to Order on the Website:

1. Browse: Select the groceries, household essentials, gifts, cakes, airtime, bill payments or other services you need.

2. Build Your Cart: Add products to your shopping cart and review the quantities, sizes, flavours and other available options.

3. Select Delivery: Choose the delivery location that correctly matches the recipient’s address.

4. Enter Buyer Details: Provide your name, email address, telephone number and billing information.

5. Enter Recipient Details: Provide the recipient’s full name, working Zimbabwean telephone number and complete delivery information.

6. Pay Securely: Complete payment using one of the payment methods displayed during checkout.

7. Order Processing: Zimbuyer reviews, prepares and processes the order in Zimbabwe.

8. Delivery or Electronic Fulfilment: Physical products are delivered to the recipient. Airtime, bill payments and other electronic services are submitted using the information provided.

9. Confirmation: We may send an email, SMS, WhatsApp message or order-status update after processing or delivery.

Recipient information required for delivery:

• The recipient’s full name.
• A working Zimbabwean telephone or WhatsApp number.
• The recipient’s town and suburb.
• The complete delivery address.
• The nearest landmark.
• Any gate, access or security instructions.
• An alternative contact person where available.

For airtime, bill payments and other electronic services, carefully check the mobile number, mobile network, account number, meter number, subscriber number, customer reference and transaction amount before completing payment.

Order through WhatsApp:

You can send your shopping list to Zimbuyer through our official WhatsApp number.

Send us your list and we will do the rest.

Order through WhatsApp: +263 77 376 1817

Your WhatsApp message should include:

• The products or services you require.
• Your preferred quantities, sizes, flavours or brands.
• The recipient’s full name.
• The recipient’s working Zimbabwean telephone or WhatsApp number.
• The recipient’s town, suburb and complete delivery address.
• Your preferred delivery date.
• Any allergies, restrictions or special instructions.

Our team may review your shopping list, search for the requested products or services, confirm availability and pricing, prepare a cart or order summary, confirm the applicable delivery charge, and send you a secure checkout or payment link.

Sending a shopping list through WhatsApp does not by itself confirm an order. The order is confirmed only after availability, pricing, delivery arrangements and payment have been accepted.

For your security, never send your complete card number, card security code, banking password, banking PIN or mobile-money PIN through WhatsApp.

Service and Operating Hours:

Zimbuyer accepts website orders, WhatsApp shopping lists, airtime requests, bill-payment requests and other supported service requests 24 hours a day, seven days a week.

Twenty-four-hour ordering does not mean that every request will be completed immediately. Requests that require assistance may be reviewed when an operations team member becomes available.

Airtime, bill payments and other electronic services may be processed at any time when the relevant mobile network, biller, payment platform and supporting systems are available.

Physical deliveries are completed during normal Zimbabwean business and delivery hours. Orders submitted overnight, on Sundays, during public holidays or outside normal delivery periods may be prepared or delivered during the next available Zimbabwean business period.

Sunday, public-holiday, urgent and specially timed deliveries may be available by prior arrangement. These deliveries are not guaranteed and may attract an additional charge.

Delivery Locations and Fees:

Our currently available standard delivery locations and fees are shown below. The exact applicable delivery option will also be confirmed during checkout.

Locations outside our standard delivery areas:

Delivery to towns, rural areas and other locations not shown above may still be possible, but arrangements must be confirmed with Zimbuyer before delivery.

Delivery pricing for these locations may vary depending on the recipient’s exact location, distance from the nearest standard delivery area, road accessibility, order size or weight, fuel and transport costs, special handling requirements, third-party delivery requirements and urgency.

Delivery outside a standard delivery area is not confirmed until Zimbuyer has approved the arrangement and confirmed the applicable delivery charge.

A standard delivery fee applies to one delivery address. Separate delivery fees may apply where products must be delivered to different recipients or different addresses.

Where an incorrect delivery location is selected, Zimbuyer may request payment of the difference before preparing or dispatching the order.

Delivery Times and Confirmation:

The earliest normal delivery date is generally the next available delivery day after payment and order confirmation.

Some orders may take up to 72 hours or longer depending on product availability, the recipient’s location, order size, special preparation requirements, payment verification, public holidays, traffic, weather, road conditions, supplier delays or high order volumes.

Delivery dates and times are estimates unless Zimbuyer specifically confirms a guaranteed arrangement in writing. Cakes, customised products, bulk orders and specially sourced products may require additional preparation time.

OTP delivery confirmation:

Zimbuyer may use a one-time password or delivery verification code to confirm that an order has reached the correct recipient. The recipient should only provide the OTP when the products are physically presented for delivery.

The delivery representative will not ask for the recipient’s banking PIN, mobile-money PIN, online banking password or card security code.

Alternative identity verification:

If an OTP cannot be received or verified, Zimbuyer may use an approved alternative verification method. This may include capturing a photograph of an acceptable Zimbabwean identity document presented by the recipient. The recipient will be informed when this is required.

Payment Methods:

Available payment methods may include:

• Visa credit cards.
• Visa debit cards.
• Mastercard credit cards.
• Mastercard debit cards.
• Other payment methods displayed during checkout.

Payment must normally be completed before an order is prepared, electronically processed or dispatched.

Your bank or card issuer may charge foreign-transaction, currency-conversion or other processing fees. These charges are determined by your financial institution and are not controlled by Zimbuyer.

Airtime, Bill Payments and Other Electronic Services:

Airtime, bill payments and other supported electronic services may be processed in or near real time when the relevant mobile network, biller, payment platform and supporting systems are working.

Near-real-time processing does not mean that every transaction will be completed instantly. Where a service is unavailable, the request may be queued and processed later or completed manually when the relevant system becomes available.

Completed airtime, bill-payment and other electronic-value transactions are non-refundable once they have been successfully submitted, delivered or credited to the mobile number or account supplied by the customer.

Failed, duplicated or incorrectly processed transactions caused by a confirmed Zimbuyer processing error will be investigated. Depending on the verified outcome, Zimbuyer may retry or complete the transaction, provide a customer credit or refund the affected amount.

Frequently Asked Questions:

Can I order from outside Zimbabwe?

Yes. You can place and pay for an order from the United States, United Kingdom, Canada, Australia, Europe, South Africa, Zimbabwe or elsewhere, subject to payment availability.

Can I order without using the website?

Yes. Send your shopping list to our official WhatsApp number. We can help prepare the order and send you a secure checkout or payment link.

Is Zimbuyer available 24 hours a day?

You can submit website orders, WhatsApp shopping lists and supported service requests 24 hours a day. Physical deliveries take place during normal Zimbabwean business and delivery hours.

How do I know whether you deliver to my recipient’s area?

Check the delivery locations and fees displayed above. Other locations may be available by arrangement, and the delivery fee will vary.

How quickly will the order be delivered?

The earliest normal delivery is generally the next available delivery day. Some orders may take up to 72 hours or longer depending on location, stock, preparation and operating conditions.

What happens if a product is unavailable?

We may contact you, offer a suitable substitute, remove the unavailable product, adjust the order, provide a customer credit or refund the affected amount.

How are deliveries confirmed?

Where available, the recipient may provide an OTP at delivery. If an OTP cannot be used, an approved alternative verification method may be required.

Are airtime and bill payments instant?

They may be processed in or near real time when the relevant systems are working. If a system is unavailable, the request may be queued and processed later or manually.

Can airtime or bill payments be refunded?

Completed airtime, bill-payment and other electronic-value transactions are normally non-refundable. Failed or duplicated transactions caused by a confirmed processing error will be investigated.

Can I change or cancel an order?

Contact us as soon as possible. Changes or cancellation may not be possible after preparation, sourcing, dispatch or electronic processing has started.

Where can I read the full terms?

Please read our Terms and Conditions before placing an order.

Contact Zimbuyer:

Email: connect@zimbuyer.com

WhatsApp: +263 77 376 1817

Direct telephone: +1 443 449 3796

Website: www.zimbuyer.com

Send your list and we will do the rest.